Project Manager (Customer Experience)

Project Manager (Customer Experience)

  • Location

    Hertfordshire, England

  • Sector:

    Digital & Tech

  • Job type:


  • Salary:

    £500 - £550 per day

  • Contact:

    Ross Britton

  • Email:


  • Job ref:


  • Published:

    3 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


  • Consultant:


Project Manager (Customer Experience)

Start date: ASAP
Location: Hybrid (1-2 days a week)

Duration: 6-months

Day Rate: £500 - £550 Outside IR35

A fantastic opportunity for a Project Manager to join a team going through a customer focused programme to enhance the overall online shopping experience. All about the customer!

The Project Manager will have proven experience with working customer focused roles and enhancing online check-out/categories for customers. The Project Manager will be able to document any risks or issues and then mitigate them within the team. You will work in partnership with the business change and technology teams to land new upgraded systems into the operation without disruption. The Project Manager will work to successfully deliver this project and would require them to undergo testing to ensure there are no issues when it goes live.

The aim of the project is to redesign the customer experience from design through to installation and take advantage of new technology and the digital customer journey.

Experience Required

  • A demonstrable track record of IT project delivery - at least one of the successfully delivered projects will have been a 3rd party system/ solution introduction/ replacement, integrated into an existing technical landscape, that involves application and data migration.
  • Expertise in working with systems in the applicable application areas (listed above), along with the business processes commonly associated with their usage.
  • Experience of working with and managing multiple vendors. Skilled in ensuring they meet required quality levels and deliver to time and budget
  • Strong technical knowledge to be confident of completeness of all IT aspects of delivery and support.
  • Excellent communication skills, able to work effectively with the business and IT, in many cases remotely.

Application Areas (Project/Delivery management of one or more of the following areas below)

  • Customer and Order Management
  • Design and Visualisation Tools
  • Installations / Field Service Management

Project Manager (Customer Experience)

Start date: ASAP
Location: Hybrid (1-2 days a week)

Duration: 6-months

Day Rate: £500 - £550 Outside IR35

Apply now for immediate consideration on this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy. If you'd like to find out more, please contact Ross Britton at Understanding Recruitment.