Major Incident Manager

A new opportunity has arisen for a Major Incident Manager to join a fast-growing, hugely successful, and innovative Tech Company in Hatfield, Hertfordshire - just North of London.

As the largest organisation in their field, this impressive company are seeking a Major Incident Manager with large-scale, enterprise experience to come on board and take responsibility for all high-impact technical incidents across the business (both for external customers and internally), ensuring that they are resolved within a timely manner with service excellence being promoted at all times.

Major incident experience within a large and fast-paced environment is vital for this role, with a proven track record of gathering the resources needed to quickly resolve the most critical IT issues as quickly as possible. We are also looking for experience of being client-facing with outstanding stakeholder engagement skills.

***Please note - this role includes day & night shift patterns after the first 2/3 months***

Key skills and experience required for the Major Incident Manager:

Proven track record of Major Incident Management within a large-scale, enterprise technical environment is essential
Uderstand how to run a Command Center
Experience of being client-facing with strong stakeholder engagement skills
Technical knowledge key (i.e. networks, infrastructure, warehousing, Google Cloud Platform etc.)
ITIL certified; promoter of service excellent
Excellent communication, interpersonal and influencing skills are a must!

**The role involves working days and nights shift pattern after your first 2/3 months, so flexibility to do this is essential**

Likely shift will be approx 2 days, 2 nights, 5 off | 2 days, 3 nights, 4 off | 3 days, 2 nights, 5 off

Salary: £50,000 - £60,000 + £5k shift allowance and benefits
Location: Hatfield, Hertfordshire (**REMOTE currently**)

For further information and immediate consideration please apply now!
Understanding Recruitment is acting as an agency on behalf of this vacancy.