Major Incident Manager

Major Incident Manager

  • Location

    Hatfield, Hertfordshire

  • Sector:

    IT & Technology

  • Job type:


  • Salary:

    £45000.00 - £55000.00 per annum + £5k shift + benefits

  • Contact:

    Nicola Parker

  • Email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Major Incident Manager

A new opportunity has arisen for a Major Incident Manager to join a fast-growing, hugely successful and innovative Tech Company in Hatfield, Hertfordshire - just North of London.

As the largest organisation in their field, this impressive company are seeking a Major Incident Manager to come on board and take responsibility for all technical incidents across the business, ensuring that they are resolved within a timely manner.

Major incident experience within a fast-paced, busy environment is vital for this role, with a proven track record of gathering the resources needed to quickly resolve the most critical IT issues.

***Please note - this role includes day & night shift patterns***

Further responsibilities for the Major Incident Manager:

  • Act as the main issue escalation point
  • Ensuring at all times that OLA's (Operational Level Agreements) are achieved
  • Take full responsibility for restoring fast failing IT systems
  • Maintain effective communication across the board in terms of technical team members and Senior Stakeholders
  • Build a knowledge base and recovery plan to constantly drive forward improvement
  • Work in a shift pattern to ensure that the IT systems are covered consistently

Key skills and experience required:

  • Proven track record of Major Incident Management within a technical environment
  • Excellent influencing skills with the ability to gather teams up quickly to get a resolution
  • Technical knowledge key (i.e. networks, infrastructure, warehousing, Google Cloud Platform)
  • Happy/flexible to work shift patterns including night shifts
  • ITIL certification
  • Excellent communication, interpersonal and influencing skills are a must!

**The role involves working days and nights shift pattern, so flexibility to do this is essential**

Salary: £50,000 - £55,000 + £5k shift allowance and benefits
Location: Hatfield, Hertfordshire

For further information and immediate consideration please apply now!

Understanding Recruitment is acting as an agency on behalf of this vacancy.