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IT Support Analyst (2nd Line)

IT Support Analyst (2nd Line)

  • Location

    Cardiff, Wales

  • Sector:

    IT & Technology, Charity

  • Job type:

    Permanent

  • Salary:

    £26000 - £29000 per annum + Additional Benefits

  • Contact:

    Harry Sansom

  • Email:

    hsansom@understandingrecruitment.co.uk

  • Job ref:

    BBBH528912_1626008405

  • Published:

    23 days ago

  • Expiry date:

    2021-07-18

  • Startdate:

    ASAP

  • Consultant:

    #

IT Support Analyst (2nd Line) - Remote

A brand new and exciting role has arisen for an IT Support Analyst (2nd Line) with strong skills and knowledge around all things IT and service desk support to join a globally recognised charity based in London however this position is homebased although you will be responsible for the South West of England and Wales so travel is expected. This is a brilliant opportunity for an IT Support Analyst (2nd Line) to really take the next step in their career and learn a lot of skills and technologies. It is essential that you have experience of Active Directory and Ticketing systems.

As the IT Support Analyst (2nd Line), you will be responsible for all of the systems providing technical support where possible and escalating any issues to the 3rd line analysts. If you are an ambitious IT Support Analyst (2nd Line) who wants to work in an energetic and cohesive environment for a fantastic organisation who always has the career progression of their employees at the forefront of everything then this could be the role for you.

Skills required for the IT Support Analyst (2nd Line)-

  • Proven background within 1st/2nd line technical support
  • Able to work in a fast paced environment
  • Experience of working with software platforms.
  • A passion for technology, with a keenness to learn new skills and progress your career
  • Excellent communicational skills

This is a great opportunity for an intelligent and ambitious IT Support Analyst (2nd Line) to join a hugely successful organisation, with opportunities to progress your career and further your knowledge and skillset.

IT Support Analyst / 2nd line Support Analyst / Service Desk Support Analyst / 2nd Line

Salary: £26,000 - £29,000 (depending on experience)

Location: South West of England / Wales - Home Based

Apply now for immediate consideration regarding this excellent opportunity!