Incident Management Shift Manager - Command and Control Centre

Incident Management Shift Manager - Command and Control Centre

  • Location

    Hatfield, Hertfordshire

  • Sector:

    IT & Technology

  • Job type:


  • Salary:

    £60000.00 - £66000.00 per annum + £5k shift, benefits

  • Contact:

    Nicola Parker

  • Email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Incident Management Shift Manager - Command and Control Centre

A new opportunity for a Service Operations / Service Assurance Shift Manager with experience of managing Incident Management shifts and teams to join a fast-growing, hugely successful disruptive Tech Company in Hatfield, Hertfordshire - just North of London.

As the largest organisation in their field, this impressive company are seeking a Incident Management Shift Manager to come on board and take full responsibility for one of the teams / shifts within the Command and Control Centre, and bring structure and process to the shifts whilst also acting as a technical escalation point.

This role will involve directly managing a team of 7, including Senior Major Incident Managers and operational support staff, and working closely with internal and external Stakeholders. You will strategize and implement a structured delivery process when it comes to incident resolution and must take full control and command of the room.

The Incident Management Shift Manager - Command and Control Centre will have demonstratable experience of managing shifts and teams of this kind, whilst boasting a background in major incident management in an enterprise operations centre.

Experience required for the Incident Management Shift Manager - Command and Control Centre:

  • Strong ITIL
  • Management of a service team (major incident, problem and change management)
  • Extensive experience gained in an operations / command and control centre (enterprise ideally)
  • Technical background, able to be the escalation point and be hands-on when required
  • Experience of managing shifts and ensuring strong delivery processes are in place
  • Experience of taking full control and command of a centre / room / shift
  • Happy working a 24x7 shift pattern (outlined below)

**The role involves working days and nights shift pattern, so flexibility to do this is essential**
2 days, 2 nights, 5 off | 2 days, 3 nights, 4 off | 3 days, 2 nights, 5 off

Salary: £60,000 - £66,000 + £5k shift allowance and benefits
Location: Hatfield, Hertfordshire

For further information and immediate consideration please apply now!
Understanding Recruitment is acting as an agency on behalf of this vacancy.