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Customer Success Manager

Customer Success Manager

  • Location

    City of London, London

  • Sector:

    Charity

  • Job type:

    Permanent

  • Salary:

    £50000 - £56000 per annum + generous holiday, flexible working

  • Contact:

    Harry Granados

  • Email:

    hgranados@understandingrecruitment.co.uk

  • Job ref:

    BBBH8432_1600606807

  • Published:

    4 months ago

  • Expiry date:

    2020-09-27

Customer Success Manager / Head of Customer Success - Salesforce

£50,000 - £56,000 + Generous Holiday + Flexible Working + More

An exciting opportunity has come up for a Customer Success Manager to join a London based Charity tackling the ever-growing homelessness crisis with the opportunity to enhance your existing skills and progress your career in a supportive environment.

As the Customer Success Manager you will be joining an established team tasked with developing and maintaining existing customer relationships. Managing a team of driven individuals who are committed to ensuring the success of the charity and its partners, it's a great place to work with offices around the UK and an amazing central London base.

As the Customer Success Manager will be supporting a bespoke Salesforce platform, gain a deep understanding of the current customers experience and identify ways to support the customers desired business outcomes. Internally you will proactively look at ways-of-working to lower response times and improve customer satisfaction. Long-term you have the autonomy and backing to scale the team from there it is and shape it how you see fit.

Desirable skills for a Customer Success Manager:

  • Extensive Salesforce Knowledge is essential.
  • Previous experience with Service Cloud is essential.
  • 5+ years' experience managing a support desk in a technology environment.
  • Personable character with previous experience managing a support team.
  • Able to plan and prioritise work in a pressured environment

If you are a Customer Success Manager who understands Salesforce, takes pride in their work and keen to utilise your skills to scale a team and build a long term career then this role is for you. If you have any questions please feel free to reach out to me on LinkedIn for a conversation.

Head of Customer Success / Service Desk / Customer Service Manager / Customer Success Manager / Head of Customer Service / Salesforce

Location: London
Salary: £56,000 + generous benefits

Please apply now for further information and immediate consideration!

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