City of London, London
£50000 - £56000 per annum + generous holiday, flexible working
2 months ago
Customer Success Manager / Head of Customer Success - Salesforce
£50,000 - £56,000 + Generous Holiday + Flexible Working + More
An exciting opportunity has come up for a Customer Success Manager to join a London based Charity tackling the ever-growing homelessness crisis with the opportunity to enhance your existing skills and progress your career in a supportive environment.
As the Customer Success Manager you will be joining an established team tasked with developing and maintaining existing customer relationships. Managing a team of driven individuals who are committed to ensuring the success of the charity and its partners, it's a great place to work with offices around the UK and an amazing central London base.
As the Customer Success Manager will be supporting a bespoke Salesforce platform, gain a deep understanding of the current customers experience and identify ways to support the customers desired business outcomes. Internally you will proactively look at ways-of-working to lower response times and improve customer satisfaction. Long-term you have the autonomy and backing to scale the team from there it is and shape it how you see fit.
Desirable skills for a Customer Success Manager:
- Extensive Salesforce Knowledge is essential.
- Previous experience with Service Cloud is essential.
- 5+ years' experience managing a support desk in a technology environment.
- Personable character with previous experience managing a support team.
- Able to plan and prioritise work in a pressured environment
If you are a Customer Success Manager who understands Salesforce, takes pride in their work and keen to utilise your skills to scale a team and build a long term career then this role is for you. If you have any questions please feel free to reach out to me on LinkedIn for a conversation.
Head of Customer Success / Service Desk / Customer Service Manager / Customer Success Manager / Head of Customer Service / Salesforce
Salary: £56,000 + generous benefits
Please apply now for further information and immediate consideration!