Customer Success Manager - Retail

Customer Success Manager - Retail

  • Location

    Hertford, Hertfordshire

  • Sector:

    IT & Technology

  • Job type:


  • Salary:

    £50000.00 - £70000.00 per annum + benefits

  • Contact:

    Nicola Parker

  • Email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Customer Success Manager - Retail

We are seeking a Customer Success Manager to join a successful retail SaaS company in Hertford!

This role follows the recent onboarding of a large and exciting customer based in Denmark, and will be the dedicated Customer Success Manager for that account, ensuring their complete satisfaction and loyalty (**note: this role will require one week per month travel to Denmark**).

The business specialise in providing SaaS to a range of retail customers across the globe, and this role will be part of the team who work closely with a new customer located in Denmark who have over 2,500 stores across 30 countries!

We are seeking a Customer Success Manager with a strong Retail background (full workflow in both in-store and Ecommerce - i.e. could be a Project Manager, Account Manager or Ecommerce Operations Manager), familiar with operations and change, who is flexible to travel one week every month. You will have total command over the delivery of software implementation, and have ownership of the client relationships, retention, and success.

This role will suit someone who started working in store, progressing to an Operations role in Head Office, supporting an IT function & systems.

Further skills & experience required for the Customer Success Manager (Retail & Ecommerce):

  • Demonstrable experience of overseeing & implementing software across all aspects of Retail.
  • Ensuring seamless integration between business software and a range of external customer systems (i.e. Ecommerce, POS, ERP, warehouse management system / WMS, Store Operations, Click+Collect, Omni-Channel Sales etc.).
  • Outstanding relationship building skills with the ability to gain full knowledge of the customer requirements and landscape of their technology.
  • Ability to learn new software quickly (you will be the escalation point for the business's solutions).
  • Proven experience in increasing customer satisfaction and success.
  • Strong commercial background, degree educated in Business or equivalent.
  • Background in Retail (full workflow, both in-store and Ecommerce) - gained both in store and head office.
  • Must be flexible & wiling to travel (Denmark) one week per month.

Customer Success Manager - Software Implementation, Account Manager, Digital Project Manager, Ecommerce, Operations, Retail, Omni-Channel, WMS, Warehouse Management Systems, Customer Relationships, SaaS, Store

Location: Hertford (please note that this role is office based)
Salary: £50k - £70k (depending on experience) + benefits

Please apply now for more information and immediate consideration!
Understanding Recruitment are acting as an agency on behalf of this vacancy.