£45000.00 - £65000.00 per annum + benefits
about 1 month ago
Application Support Analyst - Retail & Ecommerce
We are seeking an Application Support Analyst (French & English speaking) with a strong Retail and Ecommerce background to join a successful Retail SaaS USA-based company as they embark on their journey of setting up their first team on the ground in London!
This role is an exciting opportunity to genuinely be part of something from its infancy, and will be the first Application / Business Systems Analyst based in London (alongside 5 other IT professionals to start with), with ambitious future growth plans.
The business specialise in providing SaaS to a range of Retail customers across the globe, and this role will be part of the team who work closely with both the UK and European client base (already established & growing); mainly London & France.
We are seeking a French speaking Application Specialist with experience in the full retail workflow (both in-store and Ecommerce; i.e. POS, Store operations, customer accounts, WMS, gift cards, store credit, omni-channel sales, click+collect, order management systems, stock counts etc.), who is flexible to travel up to 30% of the time to customer site.
You will learn the company's Cloud & POS software to expert level and implement this software to suit the customer's specific business processes, and translate the company's product capabilities to the customer in order to determine correct use cases.
Further skills & experience required for the Application Support Analyst:
- Experience supporting and working with retail solutions across the full workflow such as POS, WMS, ERP / Point of Sale, Warehouse Management Systems, Store operations, customer accounts, omni-channel sales, click+collect, order management systems, stock counts etc.
- Experience of working closely with customers to ensure frictionless commerce.
- Ability to provide basic customer training on the business's applications.
- Ability to learn new software and applications rapidly, and be a central point of driving the success of these.
- Degree educated in Computer Science or equivalent.
- Must be flexible & wiling to travel (Europe) 30% of the time.
- French speaking skills essential.
Application Support Analyst - Retail Specialist, Business Systems Analyst, POS, WMS, Point of Sale, Warehouse Management System, ERP, Store operations, customer accounts, omni-channel sales, click+collect, order management systems, stock counts, SaaS, French, Computer Science, Degree, Ecommerce
Location: London, West End + 30% travel
Salary: £45k - £65k (depending on experience) + benefits
Please apply now for more information and immediate consideration!
Understanding Recruitment are acting as an agency in behalf of this vacancy.