3rd Line IT Support Engineer

3rd Line IT Support Engineer

  • Location

    Watford, Hertfordshire

  • Sector:

    IT & Technology

  • Job type:


  • Salary:

    £35000.00 - £40000.00 per annum + Benefits

  • Contact:

    Emma Wilson

  • Email:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


3rd Line IT Support Engineer

We are seeking a 3rd Line IT Support Engineer to join a fast growing, IT services company based in Watford, Hertfordshire. You will be responsible for supporting external customers and ensuring that all receive prompt assistance on any issues raised.

As the 3rd Line IT Support Engineer you will be the go to person for your customers' requirements when it comes to the maintenance and integrity of their infrastructure, including performing regular system administration, installations, maintenance and user functions, whilst managing the remote servers and networks. You will work closely with the Service Desk Manager but possess the drive and enthusiasm to be autonomous in your role and can work efficiently on your own.

The ideal 3rd Line IT Support Engineer will be confident in troubleshooting, diagnosing and solving a wide variety of technical / infrastructure issues while providing updates and solutions within agreed timeframes, always ensuring the system integrity is protected and your customers always receive the highest levels of support.

Further skills and experience required for the 3rd Line IT Support Engineer:

  • Excellent experience of supporting Windows desktops, 2012/2016 servers as well as the MS Office Suite.
  • Previous experience supporting Office365 users.
  • Understanding of standard network protocols (TCP/IP, DNS, DHCP etc.) and Cisco equipment.
  • Knowledge of virtualisation software e.g. VMware / vSphere is highly beneficial.
  • Experience around security, firewalls and WatchGuard.
  • Any networking, support or system administration certifications are advantageous.

3rd Line IT Support Engineer: infrastructure, Windows, Office365, networks, TCP/IP, DNS, DHCP, servers, Cisco, virtualisation, VMware, vSphere, security, firewalls, WatchGuard

This is an excellent opportunity for a 3rd Line IT Support Engineer to join a dynamic team, working in a fast paced, lively environment and develop your career by building strong business relationships through the service you provide.

Location: Watford, Hertfordshire

Salary: £35,000 - £40,000 (depending on experience) + benefits

Please apply now for further information and immediate consideration!

Understanding Recruitment is acting as an agency on behalf of this vacancy.