2nd Line Support Analyst

2nd Line Support Analyst

  • Location

    Harpenden, Hertfordshire, E. of England, England

  • Sector:

    IT & Technology

  • Job type:


  • Salary:

    £24000.00 - £26500.00 per annum + benefits

  • Contact:

    Aliyah Ahmed

  • Email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


2nd Line Support Analyst - CAD

This is a new and exciting opportunity for a 2nd Line Support Analyst to join a hugely successful, specialist company in Harpenden, Hertfordshire. As the 2nd Line IT Support Analyst / Engineer you will be responsible for providing 2nd line desktop support to a large base of high-profile, internal users in a Windows environment and boast previous experience doing 2nd line support in a customer facing environment.

You will provide support for PC's, laptops, mobiles, tablets and printers and boast expertise with Windows 7 and 10 and CAD. Although not a huge part of the role CAD experience is crucial.
This is a great opportunity to work in a fast-paced, team orientated environment where fantastic training and development is on offer.

Skills required for the role of 2nd Line Support Analyst are:

  • Excellent customer service skills both on the phone and email
  • Previous experience in a 2nd Line support role
  • Extensive experience with CAD
  • Extensive experience with a Windows environment (7+10)
  • Ability to support desktop, laptops, tablets, mobiles and printers

2nd Line Support Analyst - 2nd line, Helpdesk, Windows, CAD, AD, Active Directory, Office 365, desktop, laptop, mobile, tablet, printers

Salary: £24,000 - £26,500 (depending on experience) + benefits
Location: Harpenden (Hertfordshire)

Apply now for immediate consideration on this excellent opportunity!
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