2nd Line Support Analyst

2nd Line Support Analyst

  • Location

    Hemel Hempstead, Hertfordshire

  • Sector:

    IT & Technology

  • Job type:


  • Salary:

    £20000 - £25000 per annum + benefits

  • Contact:

    Carina Panchal

  • Email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


2nd Line Support Analyst

We have a new and exciting opportunity for a 2nd Line Support Analyst to join our dynamic and friendly team based in Hemel Hempstead during an exciting time of our organisation's development. As the successful 2nd Line Support Analyst you will be responsible for acting as first point of contact for a vast range of incidents and service requests.

The 2nd Line Support Engineer will be responsible for providing support to the internal users, whilst supporting and deploying new installations. As the 2nd Line Support Analyst you should be able to work well under your own initiative and have a proactive attitude to work.

As the successful 2nd Line Support Analyst you will be key in answering phone calls in a professional and polite manner whilst building relationships with our team members.

Key skills needed for the 2nd Line Support Analyst:

  • Proven background within 2nd line support
  • Hardware and software experience / knowledge
  • Experience with Microsoft (Office 365) and Windows 7-10
  • A passion for technology, with a keenness to learn new skills and progress your career
  • Excellent communicational skills

This is a great opportunity for an intelligent and ambitious 2nd line Support Analyst to join a hugely successful company that always works with the latest, cutting-edge technology. It is an exciting time of growth and this role offers fantastic career progression and training opportunities for the right person.

2nd Line Support Analyst

Salary: £23,000 - £25,000 + benefits and excellent career opportunities!
Hemel Hempstead, Hertfordshire

Please apply immediately for consideration!

Understanding Recruitment is acting as an agency on behalf of this vacancy.