2nd Line Application Support Engineer

2nd Line Application Support Engineer

  • Location

    City of London, London

  • Sector:

    IT & Technology

  • Job type:


  • Salary:

    £30000.00 - £45000.00 per annum + Benefits

  • Contact:

    Emma Wilson

  • Email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


2nd Line Application Support Engineer

A new and exciting opportunity has come up for an Application Support Engineer (English and French speaking) to join a global SaaS (Software as a Service) company as they embark upon their journey into the UK market with brand new offices in London! They are renowned for providing bespoke and pioneering software solutions for the retail market and therefore need a talented Application Support Engineer on board to provide first class technical support to their customers.

The Application Support Engineer will be responsible for managing a large volume of tickets in a time critical environment and collaborate closely with colleagues to escalate support issues as and when appropriate. Your responsibilities will include discovering, analysing and resolving bugs in software, configuring systems, overseeing the successful rollouts of new software, ensuring positive integrations with end user systems and providing general technical assistance. As the Application Support Engineer you should be able to work well under your own initiative and have a proactive attitude to work.

Key skills needed for the Application Support Engineer role:

  • English and French speaking.
  • Previous experience in a 2nd Line / Application Support role.
  • Strong knowledge of SaaS based software solutions.
  • Hands on experience with retail software or systems is highly beneficial.
  • Degree educated with a background in Computer Science (or similar) is ideal.
  • Excellent communication and customer service skills.

Application Support Engineer: 2nd Line Support, SaaS, retail, analysis, configuration, integration, APIs, software applications.

This is a great opportunity for an intelligent and ambitious Application Support Engineer to join a hugely successful company as part of their growth into the UK and European markets. This is the ideal opportunity for anyone looking to take the next step in their career by furthering their experience working with well-known clients and getting hands on exposure to bespoke and cutting-edge software solutions.

Salary: £30,000 - £45,000 + benefits and excellent career opportunities!
Location: Covent Garden, London

Please apply immediately for consideration!

Understanding Recruitment is acting as an agency on behalf of this vacancy.