Hemel Hempstead, Hertfordshire
£18000.00 - £20000.00 per annum + BENEFITS
3 months ago
1st Line Helpdesk Support Analyst
We have a new and exciting opportunity for a 1st Line Helpdesk Support Analyst to join our dynamic and friendly team based in Hemel Hempstead during an exciting time of our organisation's development. As the successful 1st Line Helpdesk Support Analyst you will be responsible for acting as first point of contact for a vast range of incidents and service requests.
The 1st Line Helpdesk Support Analyst will be responsible for the administration and maintenance of IT accounts and will act as escalation point to resolver groups as and when appropriate. As the 1st Line Helpdesk Support Analyst, you should be able to work well under your own initiative and have a proactive attitude to work.
As the successful 1st Line Helpdesk Support Analyst you will be key in answering phone calls in a professional and polite manner whilst building relationships with our team members.
Key skills needed for the 1st Line Helpdesk Support Analyst:
- Proven background within 1st line support
- Hardware and software experience / knowledge
- Technical build and problem solving skills
- Experience working in an ITIL enviornment
- A passion for technology, with a keenness to learn new skills and progress your career
- Excellent communicational skills
This is a great opportunity for an intelligent and ambitious 1st line Helpdesk Support Analyst to join a hugely successful company that always works with the latest, cutting-edge technology. It is an exciting time of growth and this role offers fantastic career progression and training opportunities for the right person.
1st Line Support Engineer
Salary: £18,000 - £20,000 + benefits and excellent career opportunities!
Location: Hemel Hempstead
Start Date: ASAP
Please apply immediately for consideration!
Understanding Recruitment is acting as an agency on behalf of this vacancy.