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Customer Experience

We are fully aware the Recruitment market has a diverse reputation, that’s why we want to be different from the competition. We actually ask our customers what they make of our service and overall quality and actually LISTEN and ACT upon this crucial feedback. In fact, we’ve already restructured our whole business around the feedback received. Not only that, we share all feedback on a quarterly basis to this website so we remain fully transparent. 

We make sure that anyone who has contact with Understanding Recruitment is treated to industry leading standards. This is a fundamental part to our ‘Customer Experience Strategy’ that has developed around our innovative approach. We aim to build a positive reputation for exemplary customer service, the business is continuously exploring areas to enhance both the customer and client experience in new ways.

As we strive to improve our customer’s satisfaction throughout the stages of the recruitment process, we need your feedback to make this possible. 

Our vision is to continue to be recognised as the leader in customer satisfaction coupled with our specialist consultancy offerings and services. We’re proud to have been presented with a number of industry awards for being the ‘thought leaders’ in our market around our Customer Satisfaction Strategy.

How does this work?

Whether you've been working with Corporate Solutions, Java, .NET, Mobile & Web, DevOps & Cloud, Contracts or our Not-For-Profit team, you will be kindly asked to complete a short online survey. This survey helps us to pinpoint services that are working well or that need improvement. To help us quantify your feedback, we use a system known as the Net Promoter Score (NPS). The NPS formula helps us understand ‘how likely you are to recommend our services’. We firmly believe if you’re willing to recommend us, that you’re happy with our services.

What is NPS?

Why is this different?

Understanding Recruitment recognises and acknowledges some of the frustrations that can be experienced by customers during the recruitment lifecycle. We believe that, as a business, we provide an outstanding customer experience. Understanding Recruitment takes its customer experience seriously, therefore our Consultants own performance reviews, remuneration and promotional criteria are directly linked to the results of the surveys received.

We’ve tailored four surveys specifically to our ‘customers’. Whether you’re a candidate looking for that new role, a client seeking new hires, wanting to come and work for us or simply wanting to give us feedback, no matter what our relationship is, we have a brief survey for you.

Client Survey: Let us know if our efforts to find you a great new employee were what you expected?

Client Satisfaction

Candidate survey: Did we manage to find you the perfect job?

Candidate Satisfaction

Internal recruitment survey: How have you found your experience with us?

Internal Recruitment Satisfaction

Quick survey for any ‘customer’ or ‘contact’

Quick Customer Survey

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Upload your CV to our secure server & send it to jobs whenever you wish. You can also make your details available to Employers & Recruiters (confidential or named) which means they can find you, as well as you finding them!

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